Shipping policy

Shipping Policy
At Retro Boyz, we’re committed to ensuring your order arrives promptly and safely. Please review our shipping policy for detailed information:
Processing Times
  • Orders are processed within1 to 3 business days of payment confirmation.
  • Custom or specialty items may require additional processing time. Any exceptions will be noted in the product description.
Shipping Rates and Delivery Times
  • We offer various shipping options, with rates calculated at checkout.
  • Delivery times vary depending on your location and chosen shipping method:
    • Standard Shipping: 3 to 7 business days
    • Expedited Shipping: 1 to 3 business days
    • International Shipping: 5 to 10 business days
Order Tracking
  • Once your order ships, we’ll send you a confirmation email with tracking information so you can monitor its progress.
Shipping Destinations
  • We currently ship to Canada & The United States Only.
  • Please note that some items may have shipping restrictions due to size, weight, or destination-specific regulations.
International Shipping
  • Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
  • Delivery times may be longer due to customs processing.
Lost, Damaged, or Delayed Shipments
  • If your order is delayed, lost, or arrives damaged, please contact us within 3 business days of the expected delivery date.
  • For damaged items, please include photos of the item and packaging in your email.
Changes or Cancellations
  • If you need to modify or cancel your order, please contact us within 24 hours of placing the order. Once your item has shipped, we are unable to make changes.
Questions or Concerns?
We’re here to help! If you have any questions about our shipping policy, feel free to contact us at retroboyzvideo@gmail.com.
Thank you for choosing Retro Boyz—we appreciate your support and look forward to serving you!
Pick-Up Policy
Thank you for shopping with Retro Boyz! We’re excited to offer a convenient pick-up option for our local customers. Please review our pick-up policy for all the details.
Placing an Order for Pick-Up
  • During checkout, select the Pick-Up option.
  • Orders must be prepaid in full before pick-up.
Pick-Up Location and Hours
  • Pick-ups are available at our store located at:
    27 Roytec Rd Unit 1A, L4L 8E3, Woodbridge ON
  • Pick-up hours are:
    Tuesday to Friday 11am to 6pm & Saturday12pm to 8pm
  • Please allow 1 to 2 business days for your order to be prepared. You’ll receive an email confirmation when your order is ready for pick-up.
Pick-Up Instructions
  1. Bring a copy of your order confirmation (digital or printed).
  2. Provide a valid photo ID that matches the name on the order.
  3. If someone else is picking up your order, please let us know in advance by emailing us at retroboyzvideo@gmail.com with their name. They will also need to show a photo ID.
Order Hold Policy
  • Orders will be held for 7 business days after the "Ready for Pick-Up" notification.
  • If your order is not picked up within this time, it may be canceled, and a restocking fee of 8% may apply.
Missed Pick-Up
If you’re unable to pick up your order within the holding period, please contact us at retroboyzvideo@gmail.com to make alternative arrangements.
Contact Us
If you have any questions or need assistance with your pick-up order, feel free to email us at retroboyzvideo@gmail.com.
Thank you for choosing Retro Boyz! We’re excited to help you bring nostalgia home.